Identity and account data you input into the app
Registration is mandatory in order to use the app
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your information).
It also explains your rights in relation to your information and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your information is regulated by law, including under the UK General Data Protection Regulation (UK GDPR).
We are the controller of your information obtained via the app, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
If you are aged under 16 you must not use the app as it is not designed for you. We do not intend to collect the information of anyone under 16. If you are aware that any information of anyone under 16 has been shared with the app, please let us know so that we can delete that data.
If you are aged over 16 you may use the app. This version of our privacy policy is primarily written for adults, including parents and guardians of child users.
The app is distributed only on UK app stores and is solely intended for use by people in the UK. This privacy policy is divided into the following section
If you are aged under 18, we recommend that you speak to an adult that you trust if you have any difficulties reaching an informed decision regarding the activation of any use of your information or our treatment of your information.
This privacy policy relates to your use of the app only.
The app may link to other apps, websites, or services owned and operated by certain third parties to make additional information and services available to you. These other apps, websites or services may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other apps, websites or services, please consult their privacy policies as appropriate.
The information we collect about you depends on the particular activities carried out through the app. We will collect and use the following information about you:
Identity and account data you input into the app
Registration is mandatory in order to use the app
your name and email address
your account details, such as username and password
Data collected when you use specific functions in the app
data you store online with us using the app including a photograph of your staff ID card and any responses to surveys or user feedback forms (while such data may not always be protected by the UK GDPR we will assume it is and treat it in accordance with this policy)
Other data the app collects automatically when you use it
your activities on, and use of the app which reveal your preferences, interests or manner of use of the app and the times of use
your device operating system and version
You must provide that information to use and access the app unless we tell you that you have a choice.
Sometimes you can choose if you want to give us your information and let us use it. Where that is the case we will tell you and give you the choice before you give the information to us. We will also tell you whether declining to share the information will have any effect on your use and/or access to the app.
We collect and use your information for the purposes described in the section ‘How and why we use your information’ below.
We collect information from you directly when you input it into the app or indirectly, such as your activity while using the app.
Under data protection law, we can only use your information if we have a proper reason, eg:
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your information for and why.
What we use your information for
Our reasons
Create and manage your account with us
For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you
Providing information and/or the functionalities of the app to you
Depending on the circumstances
for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you
Conducting checks to identify you and verify your identity or otherwise to help prevent and detect fraud against you or us
To ensure that you are eligible to use the app, specifically that you have a @nhs.net email address and your email address matches those supplied to us by your local employer
To enforce legal rights or defend or undertake legal proceedings
Depending on the circumstances:
to comply with our legal and regulatory obligations
in other cases, for our legitimate interests, ie to protect our business, interests and rights
Communications with you not related tomarketing, including about changes to our terms or policies or changes to the app or service or other important notices
Depending on the circumstances:
to comply with our legal and regulatory obligations
in other cases, for our legitimate interests, ie to provide the best service to you
Protect the security of systems and data used to provide the app and its services
To comply with our legal and regulatory obligations
We may also use your information to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Operational reasons, such as improving efficiency, training and quality control or to provide support to you
For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you
Statistical analysis to help us understand our customer base
For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you
Updating and enhancing customer records
Depending on the circumstances
to comply with our legal and regulatory obligations
where the above does not apply, for our legitimate interests, eg making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory bligations, eg to record and emonstrate evidence of your consent to our use of your information where relevant
To comply with our legal and regulatory obligations
Marketing our services to potential, existing and former customers
For our legitimate interests, ie to promote our business to potential, existing and former customers
See ‘Marketing’ below for further information.
To share your information with members of our group and third parties that will or may take control or ownership of some or all of ourbusiness (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency
In such cases, information will be anonymised where possible and only shared where necessary
Depending on the circumstances:
to comply with our legal and regulatory obligations
in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets
Purpose
Processing operation
Lawful basis relied on under the UK GDPR
Relevant categories of your information
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices
Addressing and sending communications to you as required by data protection laws, ie: the UK GDPR or Data Protection Act 2018
Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b))
your name and contact information, including email address
your account details (username)
Addressing and sending communications to you as required by law
Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b))
your name and contact information, including email address
your account details (username)
Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices
Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you
your name and contact information, including email address
your account details (username)
See ‘Who we share your information with’ for further information on the steps we will take to protect your information where we need to share it with others.
We will use your information to send you updates (by email) about our app, including exclusive offers, promotions or new information.
We have a legitimate interest in using your information for marketing purposes (see above ‘How and why we use your information’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
We will always treat your information with the utmost respect and never sell it to other organisations for marketing purposes.
For more information on your right to object at any time to your information being used for marketing purposes, see ‘Your rights’ below.
We routinely share your information with:
We only allow the companies referred to above to handle your information if we are satisfied they take appropriate measures to protect your information. We also impose contractual obligations on service providers to ensure they can only use your information to provide services to us and to you.
We or the third parties mentioned above occasionally also need to share your information with:
If you would like more information about who we share your information with and why, please contact us (see ‘How to contact us’ below).
Different retention periods apply for different types of your information. Further details on this are available if you contact us (see ‘How to contact us’ below).
Following the end of the of the relevant retention period, we will delete or anonymise your information.
Countries outside the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.
It is sometimes necessary for us to transfer your information to countries outside the UK. In those cases, we will comply with applicable UK laws designed to ensure the privacy of your information.
We will transfer your information from the UK to:
Under data protection laws, we can only transfer your information to a country outside the UK where:
In the event we cannot or choose not to continue to rely on either of those mechanisms at any time, we will not transfer your information outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law.
Any changes to the destinations to which we send your information or in the transfer mechanisms we use to transfer your information internationally will be notified to you in accordance with the section on ‘Change to this privacy policy’ below.
If you would like further information about data transferred outside the UK, please contact us (see ‘How to contact us’ below).
You generally have the following rights, which you can usually exercise free of charge:
Access to a copy of your information
The right to be provided with a copy of your information
Correction (also known as rectification)
The right to require us to correct any mistakes in your information
Erasure (also known as the right to be forgotten)
The right to require us to delete your information—in certain situations
Restriction of use
The right to require us to restrict use of your information in certain circumstances, eg if you contest the accuracy of the data
Data portability
The right to receive your information that you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use
The right to object:
at any time to your information being used for direct marketing (including profiling)
in certain other situations to our continued use of your information, eg where we use your information for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to decisions without human involvement
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
We do not make any such decisions based on data collected by the app
The right to withdraw consents
If you have provided us with a consent to use your information, you have a right to withdraw that consent easily at any time
Withdrawing a consent will not affect the lawfulness of our use of your information in reliance on that consent before it was withdrawn
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.
If you would like to exercise any of those rights, please complete a request form—available on our website or email—see below: ‘How to contact us’. When contacting us please:
We have appropriate security measures to prevent your information from being accidentally lost, or used or accessed unlawfully. We limit access to your information to those who have a genuine business need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed guidance from Get Safe Online on how to protect your information and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Please contact us if you have any queries or concerns about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner.
The Information Commissioner can be contacted using the details at https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113.
We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example via the app or by other means, such as email.
You can contact us by email if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
EMAIL ADDRESS: admin@monitreeapp.com
If you would like this policy in another format (for example audio, large print, braille) please contact us (see ‘How to contact us’ above).
